Privacy Policy for HeroGamingHQ.com
At HeroGamingHQ.com (“we,” “us,” or “our”), your privacy and the protection of your personal data are of paramount importance. This Privacy Policy outlines our practices regarding the collection, use, storage, sharing, and protection of your personal information when you use our website, interact with our services, or communicate with us. We are fully committed to safeguarding your personal information in accordance with applicable data protection regulations, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act (CCPA).
1. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all users of HeroGamingHQ.com (“the Website”) and describes how personal data is handled in connection with your use of the Website. For purposes of applicable data protection laws, we act as the “Data Controller” in determining the means and purposes of the processing of your personal data.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
2. Categories of Data We Process
We collect and process a variety of personal data categories, as detailed below:
a. Usage Data
We collect data about how you interact with the Website, including but not limited to your IP address, browser type, browsing actions, time stamps, pages visited, and referring URLs. This data is used for analytics, monitoring, and improving system performance and user experience.
b. Account Data
When you create an account or register on HeroGamingHQ.com, we collect data necessary to manage your account including your name, email address, physical address, phone number, and username.
c. Profile Data
We process information related to your preferences, gaming activity, purchase and reward history, and behavioral trends to personalize your experience and provide targeted content.
d. Communication Data
We maintain records of your interactions with us, including support inquiries, submitted contact forms, and correspondence via email or other communication channels.
e. Technical Data
We collect information about the devices and systems you use to access our services, such as hardware models, operating system versions, screen resolution, device identifiers, browser configurations, and language settings.
f. Transaction Data
This includes payment information (such as masked credit card details, payment tokens), billing and delivery addresses, and order information. Note that actual payment processing is handled by secure third-party services, and we do not store full payment card details.
g. Preference Data
We collect user-defined preferences, including consent to marketing communications, notification settings, and expressed interests in certain games or features.
3. Legal Bases for Processing
We process your personal data under the following lawful bases:
– Consent: Where you have clearly agreed to our processing (e.g., for marketing communications or cookies).
– Contract: Where data processing is necessary for the performance of a contract with you, such as delivering purchased products or managing your account.
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
– Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., fraud prevention, maintaining website security), provided it does not outweigh your fundamental rights and freedoms.
4. Your Rights
Individuals located in the European Economic Area (EEA), California, and other jurisdictions are granted specific rights regarding their personal data. Subject to applicable laws, you may have the following rights:
– Right of Access – To request a copy of the personal data we hold about you.
– Right to Rectification – To correct inaccurate or incomplete data.
– Right to Erasure – To request deletion of your personal data (“right to be forgotten”).
– Right to Restrict Processing – To limit how your data is processed.
– Right to Data Portability – To receive your data in a structured, machine-readable format for transfer to another controller.
– Right to Object – To object to processing carried out under legitimate interest or for direct marketing purposes.
To exercise any of the above rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.
5. Security Measures
We implement stringent organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
– End-to-end encryption for data transfers
– Secure socket layer (SSL) technology
– Role-based access controls and authentication
– Continuous monitoring and incident response protocols
– Staff training on data protection best practices
– Regular security audits and vulnerability assessments
– Encrypted backups and disaster recovery procedures
6. International Transfers
Your personal information may be transferred to and stored in countries outside your country of residence, including to jurisdictions that may not offer the same level of data protection. When transferring data internationally, we ensure compliance with applicable law, including the use of EU-approved Standard Contractual Clauses or other legally recognized safeguards.
You may contact us to request information about such international transfers and the safeguards in place.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, tax, accounting, or reporting obligations. Retention periods vary depending on the type of data:
– Usage and Technical Data: Retained for no more than 12 months from collection.
– Account and Profile Data: Retained for as long as your account is active and for 6 years after account deletion.
– Transaction Data: Retained for legal and accounting purposes for a period of 7 years after the transaction.
– Communication Data: Retained for 3 years from the date of your last interaction.
– Preference Data: Retained until the user withdraws consent or updates preferences.
8. Cookie Policy
We use cookies and similar technologies to enhance your experience and analyze platform performance. Categories of cookies we use include:
a. Essential Cookies – Necessary for the operation of the Website and enabling basic features such as login and navigation.
b. Functional Cookies – Help personalize your experience and remember your settings.
c. Analytical Cookies – Collect statistics on user behavior and site usage to improve performance and develop new features.
d. Performance Cookies – Monitor server load, uptime, and responsiveness to maintain efficient operability.
9. Cookie Management and Compliance
When you first visit HeroGamingHQ.com, you are presented with a cookie banner through which you may accept or configure cookie preferences. You may change your cookie settings at any time via your browser settings or by accessing our cookie management tool on the Website.
We honor “Do Not Track” and opt-out mechanisms as required by GDPR and CCPA. California residents may also submit a “Do Not Sell or Share My Personal Information” request through our cookie preferences interface.
10. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from individuals under 13 years of age. If we become aware that data from a child under 13 has been collected inadvertently, we will delete it promptly. Parents or legal guardians may contact us at [email protected] to request the removal of such data.
11. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies deployed, or legal obligations. We encourage users to periodically review this page for the latest information. Where required by law, we will notify you of significant changes by email or through the Website.
12. Contact Us
If you have questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:
Email: [email protected]
While using HeroGamingHQ.com, you trust us with your data, and we take that responsibility seriously. We are fully committed to maintaining your privacy and upholding global standards of data protection and transparency.
This Privacy Policy is provided to ensure compliance with applicable legal frameworks and to empower you—the user—with control over your personal data.